FAQ

How many free prints can I order?

You can order up to 85 FREE individual 4x6 photo prints per calendar month, which means you can order up to 1000 4x6 prints per year! You can even earn up to 17 bonus prints per month by inviting friends or family, and by sharing on X.

I have no free prints remaining, when do I get more?

Your free prints count resets at Midnight Pacific time on the 1st of every calendar month.

I didn’t use all of my free prints this month, do they roll over to next month?

Unfortunately not. If you don’t use your free prints this month, you will lose them once the month ends.

A yellow triangle with an exclamation point appeared on my photo. What does that mean?

Your photo is too small and may appear fuzzy or blurry when printed at the selected size. We suggest you choose a smaller print size or use a higher resolution photo.

How can I earn bonus prints?

Just share on X and get 1 bonus print per calendar month. Inviting friends earns 5 bonus prints for every friend who orders (maximum 17 prints). Your friends will also get 5 bonus prints just for signing up. These bonus prints are available every month for a six-month period.

How do I invite friends?

Tap your Drawer (3 horizontal lines in the upper left corner). Then tap Earn Bonus Prints and invite your friends and family to try FreePrints. You can even share via X. Please note, standard messaging rates apply for sharing via SMS.

Someone I invited to FreePrints signed up. Why didn't I get any bonus prints?

You will receive bonus prints when they have successfully placed an order. Friends must use your unique invite code at time of account creation to earn bonus prints.

How long will I be able to use my bonus prints?

Bonus prints are valid for 6 months. After that, you can share again to earn more bonus prints!

FreePrints does not have access to my photos on my device. How do I enable access?

iPhone or iPad: Open the Settings app, and then tap Privacy, Photos, FreePrints, and tap All Photos.

Android: Open the Settings app, and then tap Apps, FreePrints, tap Files and media, and select Allow access to media only. 

How do I see the number of free prints I have left for the month?

Just tap your Drawer (3 horizontal lines in the upper left corner).

I signed in via Facebook and wasn't prompted to enter an invite code. Why?

If a friend has referred you to FreePrints and given you an invite code, tap on the Drawer in the upper left corner of the app to access Account Settings and insert the invite code.

Do you offer duplicate prints or other print sizes?

If you want an additional print of any individual 4x6 photograph or other size prints, our prices are incredibly competitive and lower than most major photo sources available today.

Do you charge sales tax on the cost of additional prints?

Yes, sales tax is charged for orders shipped to certain states. If sales tax applies to your order, you will see the amount listed before final checkout.

When will I receive my prints?

Your photo prints will arrive in 6-8 days. If you upgrade to Premium Shipping, you will receive them in as little as 2-5 days!

How much is shipping and handling?

Standard shipping and handling starts at $1.99 and is never more than $9.99, no matter how many prints you order!

Where are my photographs printed?

Each and every photograph is printed at one of our professional photo labs. Our state-of-the-art custom labs provide decades of experience in photo finishing and printing of both color and black and white photographs.

What kind of paper is used to print my photographs?

All FreePrints photos are printed on your choice of deluxe glossy or premium matte paper to ensure high-quality, long-lasting prints that resist fading for generations. Our printing process provides the best quality images, vivid color reproduction, more natural skin tones, exceptional sharpness and unsurpassed color stability.

In what finish will my photos be printed?

How can I request to manage my personal information?

Please click on this link to submit your request to our privacy team.

What is FreePrints?

In our world today, all of our most important photos live on our phones and tablets, and yet there’s never been an easy way to get them printed. After one too many fights with USB sticks, photo kiosks and unreliable websites, we set out to solve this problem: Enter FreePrints. With just a few taps, you can select some of your favorite photos and have them headed to your mailbox. And best of all: it’s free! Billions of photos and countless stories later, we are honored to help families and friends save and share something as priceless as the photos they take.

From our humble beginnings as a photo lab in Midland, Texas, we’ve grown FreePrints into the top ranked photo printing app in the world. And we’re just getting started! If you like FreePrints, you’ll love our latest app: FreePrints Photobooks. You can get a free photo book every month, all with no subscriptions and no commitments.